Return and refund policy

We want you to love what you buy from VelynHome. If something isn't right, here's how returns and refunds work — and your rights under UK consumer law.

Your 14-day right to cancel Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving your items. You then have a further 14 days to send them back. To start a cancellation, email support@velynhome.com with your order number.

Condition of returns Items should be returned unused, in a resaleable condition and, where possible, in their original packaging. For hygiene reasons, certain sealed items (such as pillows, pillowcases and personal-comfort cushions) can only be returned if they remain unopened and unused.

Faulty, damaged or incorrect items If your item arrives faulty, damaged or not as described, you have the right to a refund, repair or replacement under the Consumer Rights Act 2015. Email us within 30 days with your order number and a photo, and we'll put it right at no cost to you.

Return postage For change-of-mind returns, you are responsible for the cost of return postage. For faulty, damaged or incorrect items, we cover the cost. Please obtain proof of postage, as items are your responsibility until they reach us.

Refunds Once we receive your returned item (or proof of postage for faulty goods), we'll process your refund to your original payment method within 14 days. This includes standard delivery costs for full-order cancellations; it does not include any upgraded delivery you chose.

How to start a return Email support@velynhome.com with your order number and reason. We'll reply with the return address and instructions.

Contact: support@velynhome.com