Shipping policy
Order processing Orders are processed within [1–3] business days. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Delivery estimates
- United Kingdom: approximately [7–15] business days
- Europe: approximately [10–20] business days
These are estimates from dispatch, not guarantees, and can vary at busy periods. We work with trusted fulfilment partners to get your order to you as quickly as possible.
Shipping costs Shipping is [free on orders over £X / a flat rate of £X], shown clearly at checkout before you pay.
Tracking Every order is sent with tracking. You'll receive a tracking number by email, which you can follow on our Track Your Order page.
Customs and import charges For deliveries outside the UK, your order may be subject to local import VAT or customs duties set by the destination country. These are the responsibility of the customer and are not included in our prices.
Delays, lost or missing parcels If your tracking hasn't updated or your order hasn't arrived within the estimated window, please contact us at support@velynhome.com and we'll investigate and make it right.
Contact: support@velynhome.com